1. Introduction
At AI Design Hub, we strive to ensure complete satisfaction with our AI-powered design services. We understand that there may be circumstances where you need to request a refund, and we have created this Refund Policy to outline the conditions and process for such requests.
This Refund Policy applies to all services and subscriptions purchased directly from AI Design Hub. By purchasing our services, you agree to the terms of this Refund Policy.
If you have any questions about our refund procedures, please contact our customer service team at support@aidesignhub.com.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
2.1 Subscription Services
- New Subscriptions: We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our service for any reason within the first 14 days of your initial subscription purchase, you are eligible for a full refund.
- Subscription Renewals: Refunds for subscription renewals are considered on a case-by-case basis and are generally only provided if requested within 7 days of the renewal date.
- Unused Subscriptions: If you have not used any features or services of your subscription during the current billing period, you may be eligible for a pro-rated refund.
2.2 One-Time Services
- Services Not Yet Started: Full refunds are available for one-time services where work has not yet begun.
- Services in Progress: Partial refunds may be available for services that are in progress, based on the amount of work completed.
- Completed Services: Refunds for completed services are considered on a case-by-case basis and are generally only provided if the service did not meet the specifications outlined in the service agreement.
2.3 Technical Issues
If you experience technical issues that significantly impact your ability to use our services and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund, depending on the circumstances.
3. Conditions for Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within the eligible timeframe as specified in Section 2.
- Your account must be in good standing with no violations of our Terms of Service.
- For service quality issues, you must provide specific details about the issues encountered and allow our team a reasonable opportunity to address these issues.
- For subscription services, you must not have utilized a significant portion of the service during the current billing period (except in cases of technical issues).
4. Non-Refundable Items
The following are generally not eligible for refunds:
- Purchases made more than 14 days ago (for new subscriptions) or 7 days ago (for subscription renewals).
- Services that have been fully delivered and meet the specifications outlined in the service agreement.
- Add-on features or premium content that has been accessed or downloaded.
- Services where the customer has provided incorrect information or specifications.
- Transaction fees, where applicable.
- Services canceled after a significant amount of work has been completed.
5. How to Request a Refund
To request a refund, please follow these steps:
- Submit a Request: Email our customer support team at support@aidesignhub.com with the subject line "Refund Request" or complete the refund request form in your account dashboard.
- Provide Information: Include the following information in your request:
- Your full name and email address associated with your account
- Order number or subscription ID
- Date of purchase
- Reason for requesting a refund
- Any relevant details or documentation supporting your request
- Review Process: Our team will review your request and may contact you for additional information if needed.
- Decision: We will notify you of our decision regarding your refund request within 5 business days.
6. Refund Processing Time
Once a refund is approved, the processing time depends on your payment method:
- Credit/Debit Cards: Refunds to credit or debit cards are typically processed within 3-5 business days from the date of approval. However, it may take an additional 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
- PayPal: Refunds to PayPal accounts are typically processed within 1-3 business days.
- Bank Transfers: Refunds via bank transfer typically take 5-7 business days to process after approval.
- Other Payment Methods: Refund processing times for other payment methods will be communicated at the time of refund approval.
7. Refund Methods
Refunds will be issued using the same payment method used for the original purchase when possible. If the original payment method is no longer available or valid, we will work with you to arrange an alternative refund method.
7.1 Full Refunds
Full refunds include the entire amount paid for the service, excluding any transaction fees that may have been charged by payment processors.
7.2 Partial Refunds
Partial refunds are calculated based on the following factors:
- The proportion of the service period that has elapsed (for subscriptions)
- The amount of work that has been completed (for one-time services)
- The resources that have been utilized
- Any special circumstances related to the refund request
8. Cancellation Policy
Cancellation of services is distinct from requesting a refund, although they may be related in some cases:
8.1 Subscription Cancellations
You may cancel your subscription at any time through your account dashboard or by contacting customer support. When you cancel a subscription:
- Your subscription will remain active until the end of the current billing period.
- You will not be charged for future billing periods.
- Cancellation does not automatically entitle you to a refund for the current billing period (see Section 2 for refund eligibility).
8.2 One-Time Service Cancellations
Cancellation of one-time services may be subject to the following conditions:
- Services canceled before work has begun are eligible for a full refund.
- Services canceled after work has begun but before completion may be eligible for a partial refund, as determined by the amount of work completed.
- Cancellation fees may apply in some cases, as specified in your service agreement.
9. Exceptions and Special Circumstances
We recognize that special circumstances may arise that are not covered by this policy. In such cases, refund requests will be evaluated on a case-by-case basis, taking into consideration the specific circumstances and our commitment to customer satisfaction.
Exceptions may be made in the following situations:
- Extended service outages or technical issues that significantly impact service usability
- Major changes to our service offerings or terms that materially affect your use of the service
- Extraordinary personal circumstances (serious illness, natural disasters, etc.)
- Errors in billing or charging
If you believe your situation warrants special consideration, please provide detailed information when submitting your refund request.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
If we make significant changes to this policy that affect your rights regarding refunds, we will provide notice through our website or by sending you an email.
11. Contact Information
If you have questions about this Refund Policy or need assistance with a refund request, please contact our customer support team:
We strive to respond to all inquiries within 1-2 business days.
